Who is liable once DHL has left the parcel in the Agreed Place?

DHL is responsible for the parcel until it is delivered to the Agreed Place. We register every delivery, and all records are available to our customer service team.
Just like with in-person delivery at the door, recipients are responsible for the parcel once DHL has delivered it. This includes any damage, loss, or theft after delivery.
Each time a recipient selects Agreed Place, they are reminded of the guidelines, tips, and terms & conditions. If they change a delivery preference, they must agree to these terms first.
Our contracts with senders include an additional condition requiring photographic proof of delivery as confirmation.