We make a difference for your customer
One small step, one giant leap
A successful customer journey starts in your online store. Here, your customer can see all our delivery options. The logistics process that follows has been perfectly attuned to the experience of your customers. If something does go wrong, our team stands at the ready to help. The perfect service from your website to their front door.
Our Pillars for Success
Simple Logistics Integration
Seamless integration with your systems thanks to our free plugins, so you can immediately benefit from our efficient logistics solutions. Additionally, we also offer custom solutions.
One European Network
A package to Purmerend or pallets to the Pyrenees? DHL eCommerce knows how to handle it.
Smart return process
Easy and customer-friendly return options contribute to a positive customer experience.
Clear communication to your customers
Transparent and timely communication with your customers, so they always know exactly where their order is.
Delivery options
Here are our smart delivery options:
Your webshop attracts many visitors, but how do they go from clicking to buying? DHL eCommerce knows the answer. Our delivery options help guide your customers over the digital threshold. By offering reliable, fast delivery – with plenty of choices for time and place – you give customers the final push to make a purchase.
Day selection
Your customer chooses the delivery day. From Monday to Saturday, up to two weeks in advance. Plenty of time to find a convenient moment.
Time slot selection
Your customer chooses the delivery time, with options for morning, afternoon, or evening. No more staying home all day.
Home delivery
Your customer can choose to have their order delivered at home. If no one is there, we’ll attempt to deliver it to the neighbors (if preferred).
Evening delivery
From Monday to Saturday, DHL eCommerce also delivers in the evening, between 6:00 PM and 10:00 PM. Ideal if your customers are away during the day.
Saturday delivery
On Saturdays, DHL eCommerce is ready to deliver your shipments. Convenient if your customers work during the week.
DHL For You Today
Orders delivered to a sorting center before 1:30 PM will be delivered the same day before 10:00 PM with DHL For You Today. Lightning-fast service.
DHL ServicePoint
If your customer isn’t home often, they can pick up their order at a DHL ServicePoint. In the Netherlands alone, we have 4,800 locations.
DHL Locker
Customers can pick up their package at a DHL Locker. Most are available 24/7. Only lockers located in stores are subject to opening hours.
Your Partner in E-commerce
The convenience of one European network
Operating hours? Webshops don’t adhere to them, and neither do we. We work 24/7 for you. Whether you’re doing business with Zagreb or selling to Nieuw-Vennep, your European recipient chooses where and when we deliver their package. Make it easy for your customers with our punctual delivery times, extensive tracking, and flexible return service. With 140,000 DHL ServicePoints, there’s always one nearby.
Shipping abroad.
24-hour delivery with DHL For You Today
Order before 12:00 PM, delivered the same evening. With DHL For You Today, we offer your customers the speed and reliability they expect, ensuring that every order is delivered within 24 hours.
Plug and play
Offering DHL eCommerce services is easier than you think. No matter which platform your online store runs on, chances are we have a plug-in available for it. For example, for WooCommerce and Magento webshops. You can now print labels directly from your webshop, and with the convenient delivery options, you'll convert your customers even faster.
E-commerce today and tomorrow
Sector manager E-commerce
Martijn de Vries
"The e-commerce market is changing at a rapid pace. In addition to quality, flexibility, and predictability, sustainability is one of the key areas where shippers and recipients have rightful expectations. DHL eCommerce is at the forefront with the largest electric vehicle fleet in the Benelux, and we are heavily investing in delivery bikes and expanding our network with DHL ServicePoints and parcel lockers. Additionally, we provide recipients with visibility and control over their orders through the My DHL app. But we don't stop there. We constantly raise the bar. Discover what we can specifically do for your shipments."
Our customers
Will you become our next partner?
Wehkamp “Our partnership with DHL creates an enjoyable shopping experience for our customers.”
COO Wehkamp
Frans Falize
“Customers appreciate how quickly and reliably we deliver. This is very much thanks to our partnership with DHL, which goes back over three decades. Together, we’re constantly looking at how our deliveries to customers can be even smarter and more sustainable.”
T.O.M. BV "DHL eCommerce feels responsible for our clients"
Director
Tom te Riele
"As an omnichannel company, we reach millions of people. Something happens every now and then – that's just life. It takes one call to our contact person and DHL ensures that the shipment still gets delivered. That’s because they feel responsible for our clients, too."
Superwinkel "Thanks to DHL, we can deliver on what we promise our customers."
Co-owner
Roy Roes
"Our customers tell us they think we’re super! This is because we meet and often exceed their expectations. DHL is a crucial link and partner in achieving this for us."
Lucardi "DHL does what our customers demand from us"
Managing Director
Theo Koomen
"For us, DHL is the partner that performs in line with what our Lucardi customers demand - efficient, reliable and up-to-date."
