Quick shipping
Easy shipping with DHL
Our online service My DHL Portal is a one-stop shop for all your parcels. Making shipping labels couldn't be easier, especially if you already have an account. Your parcel will be shipped in just a few clicks!
Frequently asked questions
We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.
What happens if something goes wrong?
Despite our high standards for quality, something does sometimes go wrong when shipping large numbers of parcels from A to B every single day. But don’t worry: We’re here to help if we’ve made a mistake.
Damaged or missing shipments
If your parcel is damaged or lost in transit, please contact customer service. Parcels are reimbursed at €3.40 per kilogram.
No label or an incorrect label
If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.
When will DHL deliver my parcel?
If you're sending your parcel to a Dutch address, it'll normally arrive the next day, provided you dropped off the package in time. Due to busy times your shipment may take longer to reach its destination. International transit times depend on the destination country.
DHL business
Great deals for big volumes
If you send more than 30 parcels on average each month, join DHL Business for business-friendly extras such as online store integration and our fantastic pickup service. Set up a business account to discover the great rates we can offer you.