What are the maximum size and weight for my business shipment?
This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.
Faqs
What are the maximum size and weight for my business shipment?
This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.
How can I best package my shipment?
We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.
How do I create an account on my.dhlecommerce.nl?
With a DHL eCommerce business account number, you can access our all-in-one online shipping service. You will receive an activation link via e-mail. You can log in with your e-mail address, set your own password, and send shipments immediately. Not a customer yet?
Create account
Which browser should I use to access My DHL Portal?
It’s best to use the most recent version of your Internet browser. My DHL Portal works best in Google Chrome, Safari, and Firefox.
Go to My DHL Portal
Track and trace says that I need to contact DHL. Why?
This usually happens when our information is not complete, which means we can't deliver the shipment. It may be that the address is incorrect or that we need additional information in order to deliver the shipment properly. We can quickly solve this problem for you. Please contact our customer service department. Please note: if you’re not the sender of the shipment, please ask the sender to contact us.
Contact customer service
What is the weight by volume? And how do I calculate that?
Your shipment will be weighed in two ways: the actual weight and the volume weight. The higher of the two will be considered the weight of your shipment. The weight by volume is calculated based on the dimensions of your shipment (L x W x H in cm / 4,000).
I can't download my labels from My DHL Portal. What can I do?
My DHL Portal uses animations, but these are blocked by pop-up blockers. To download labels, you must set your browser to allow pop-ups. You can adjust this setting in your browser's privacy settings. In Google Chrome, you can go to “Settings,” “Content settings,” and then “Pop-ups.”
If this doesn't solve the problem, feel free to contact our customer service department.
To customer service department
How can I import shipments and addresses into My DHL Portal?
With the Excel files below, you can easily import a large number of addresses or shipments into My DHL Portal. Download the files, enter your data, and follow the instructions in the manual.
Import shipments
Import addresses
If you still have questions, ask one of our experts.
What is an Agreed Place?
With Agreed Place, consumer recipients can give the DHL courier permission to leave a parcel in a designated spot around their home. Your customers can set up this delivery preference in the My DHL app or via track and trace. They can adjust the delivery preference as soon as we have sorted their shipment. Customers can choose to use this service per parcel or set a default location in the My DHL app. They select a secure, covered spot around their home.
Why an Agreed Place?
It’s actually quite simple: many recipients want it! Our couriers were increasingly asked to leave parcels in a specific spot. That’s why we developed this service in 2020. Since its introduction, it has significantly improved customer satisfaction. In fact, recipients rate this service higher than any other delivery option and choose it most often. Additionally, the first delivery attempt is almost always successful, reducing unnecessary miles for a second attempt.
How does the Agreed Place service work?
Once we have received your shipment, your customers can adjust the delivery preference in the My DHL app. If they prefer to use DHL’s track and trace page, they first enter the tracking number and postal code. Under “Make a different arrangement?” they select “a place around the home.” Your customer specifies where the courier may leave the parcel and whether the courier should ring the doorbell first. The chosen spot must be covered and not visible from the street. Recipients cannot select a different address.
The agreed place is described in a short text and can include a photo.
We keep your customer informed about the delivery status via email, push notifications, and tracking updates. They can see if and when the parcel has been delivered to the agreed place.
If a parcel requires proof of delivery (signature, PIN code) or an age check, the Agreed Place option will not be available. Additionally, if the parcel is already on its way to a DHL ServicePoint, the recipient can no longer change the delivery preference.
How safe is delivery to Agreed Place?
Agreed Place has been available since 2020 and has proven to be a highly reliable delivery option. We ensure this through several built-in security measures. Additionally, together with you and recipients, we help keep this delivery option secure:
What if your customer can’t find his/her parcel at the Agreed Place?
When your customer reaches out to you, we recommend performing the following checks:
Who is liable once DHL has left the parcel in the Agreed Place?
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