All gifts in one place
During the busy holiday season, the packages you order are just that bit more important. Because you probably have other things to do during this time, we have a solution. Sint and Santa can drop them off at a DHL Locker or DHL ServicePoint! No more worrying about a closed door, and you can pick them up whenever is convenient for you. If you set your delivery preferences in the My DHL app, we're good to go. Don't have the My DHL app yet? Download the app.
How to set your delivery preference?
We explain step by step how to set your delivery preference in the My DHL app.
Set your delivery preference
Step 1
Open the My DHL app and click on your initials in the right upper corner
Set your delivery preference
Step 2
CLick on "Delivery Preferences"
Set your delivery preference
Step 3
On this screen you can choose your delivery preference. What will it be? Your doorstep, directly around your house or one of those convenient DHL Lockers or DHL ServicePoints? The choice is yours! You can always change your preference per expected parcel.
Ship and return using a DHL Locker
Sending and returning packages is easy using a DHL Locker. Just make sure to include a shipping or return label. Don't have a return label? Create and print one online.
Go to your nearest DHL Locker, scan the barcode, put your parcel in the locker, close it and confirm your action. You'll receive an email from us with your shipping receipt. Easy peasy!
If you neither have a label nor a printer, you can drop off your parcel at a DHL ServicePoint.
Pack and Go
With the holidays just around the corner, of course you want every gift to arrive safely. So you pack a fragile package differently than a book - that goes without saying. We give you packing tips: use a customized box, avoid loose parts and protect fragile items with soft material. This way you ensure safe and careful shipping and your packages will arrive unscathed! Want to be on the safe side? Insure your package.
Efficient customer service via chat
Bought something from an online store and don't know where your package is? Tracy, our chatbot, offers quick and 24/7 help. Using the track and trace number, she knows where your package is. For complex questions, you will be directed to our live chat during business hours.
Are you expecting a package from a Chinese webshop like Shein, Temu or AliExpress? Then Tracy cannot help you and we advise you to contact the webshop itself.
