Agreed Place

Not home but still want to receive your parcels? Now you can! You can designate a spot around your home where the DHL courier can leave your delivery if you’re not there. It must be a covered location that isn’t visible from the street—like a shed or under a canopy.

You can set this up in the My DHL app or on the DHL track and trace page. You can choose to use this option for each parcel individually or set a default location for all your deliveries through your personal delivery preferences in the My DHL app.

Important: The chosen spot must always be at your address, close to your home.

It’s actually quite simple: many recipients want this option! Our couriers were increasingly asked to leave parcels in a specific spot. That’s why we introduced this service in 2020—with clear guidelines. This ensures that senders, couriers, and recipients all know exactly what to expect.

An added bonus: if we only need to make one delivery attempt, we reduce unnecessary miles!

Once we’ve received the parcel from the sender, you can adjust the delivery preference in the My DHL app. If you prefer to use the DHL track and trace page, enter the tracking number and postal code. Under "Make a different arrangement?" select "A place around my home." In the text field, specify where the courier may leave the parcel and optionally include a photo to make it even clearer for the courier.

If you choose "Ring my doorbell," we will only leave the parcel at the agreed place if you do not answer the door. Finally, enter your email address so we can keep you updated on the delivery status.

If the parcel requires proof of delivery (signature, PIN code) or an age check, you will not be able to choose delivery to a place around the home. Also, if the parcel is on its way to a DHL ServicePoint, you can no longer change the delivery preference.

Agreed Place has been available since 2020 and has proven to be very reliable. We ensure this through several built-in security measures. Additionally, together with you, we help keep this delivery option secure:

• Prevent fraud: Never share your tracking number and postal code. Others could use this to view and even change your delivery arrangement.
• You choose a location that you find secure, but if our courier has any doubts, they can decide not to leave the parcel and will attempt delivery again the next day at a DHL point or at your door.
• You cannot use the location around your home to have parcels delivered to another address.
• We advise against using Agreed Place for high-value orders. In these cases, use a DHL ServicePoint or choose a delivery time when you will be home.
• If you choose, the courier will first ring the doorbell and try to deliver the parcel to you in person. They will only use the agreed place if you do not answer.

In some cases, we do not offer this option:

• The sender can choose to disable delivery to an Agreed Place. In this case, you will not see the option under "Make a different arrangement."
• For certain services, Agreed Place is not available, such as when an age verification is required upon receipt, or if delivery can only be made with a code.
• If your parcel is on its way to a DHL ServicePoint, you can no longer change the delivery preference.

It may happen that you were expecting a parcel but can't find it at the agreed place around your home. What should you do?

• Check the delivery status in the My DHL app or on track and trace. The courier may not have arrived yet.
• Look at the details at the bottom of the track and trace page. It’s possible that the courier did not find the agreed place secure enough. Keep this in mind for next time.
• If the courier couldn't deliver the parcel, they will leave a card in your mailbox, and you’ll receive an email with information about the next delivery attempt.
• If track and trace shows that your order was delivered to the agreed place but you can’t find the parcel and your housemate doesn’t have it, contact customer service.

• DHL is responsible until the moment the parcel is delivered. When a courier leaves your order at the agreed place, they register this, and you'll see it in the My DHL app and on track and trace. You will also receive a notification about this.
• If your parcel gets damaged, is lost, or stolen after DHL has delivered it, you are responsible for it, similar to when you choose delivery to a neighbor.
• Each time you choose Agreed Place, we remind you of the terms and recommendations. We ask you to agree to these terms with every delivery arrangement.
• Still have questions or uncertainties? We recommend contacting the webshop or shipper. They can inquire with DHL and discuss next steps with you.

You can also set a default Agreed Place for all your parcels. This way, your chosen spot will be automatically applied as soon as we receive your parcel. You can choose to have your parcels delivered directly to the agreed place, or only if you're not at home. And if you ever decide you don’t want an agreed place for that one parcel, you can always make a change until midnight (before the delivery day), or temporarily disable or adjust your delivery preferences. You’re always in control!

For standard delivery to an Agreed Place, the photo the courier takes when delivering to the agreed spot will serve as proof of delivery—no signature is required.