Whether we're delivering a parcel or pallet at a business, store, or institution, we always ask for a signature upon receipt. For home delivery to consumers, we only ask for a signature if the shipper has opted for this option. The signature is immediately displayed in track and trace.
If the recipient is not at home, a shipment that requires a signature will normally not be delivered. If the recipient has set up an Agreed Place, the courier can place the shipment there. In that case, he makes a photo as proof, which the shipper can request from our customer service if necessary. The Agreed Place option is only possible within the Netherlands.
To collect a shipment from a DHL ServicePoint, identification is always required.