Faqs
What is the current status of my return shipment?
As soon as you have dropped off your parcel at a DHL point, you will receive a track and trace link. This allows you to track your parcel online.
If you returned an online order but don't see a new status in track and trace after the parcel has been sorted, you can assume that the parcel has been transferred to the online store where you ordered the parcel.
How do I return and track a parcel?
Would you like to return a shipment? Or do you have questions about your return? We will gladly explain it to you!
Where can I return a parcel?
Want to return a parcel? Many companies and online stores have a return policy. They determine how you can return a parcel, who pays for it, and if it must be returned via a specific carrier. If that carrier is DHL eCommerce, we’d be happy to explain how returning a parcel with us works.
The return label
Often, a return label is included with your order, or you can obtain one by following a few steps in the online store’s return portal. In some cases, it’s also possible to return a parcel without printing a label (using a QR code). Do you have questions about how to return your order? Contact the company or online store where you made the purchase.
Do you need to create and pay for the return label yourself? You can create a new shipping label online, or at some DHL ServicePoints.
Where can I return a parcel?
You can drop off the parcel at a DHL ServicePoint or a DHL Locker. Note that label-free returns are not available at DHL Lockers.
In some cases, we can pick up the return parcel from your location. We do this for certain senders, who will inform you in advance if this option is available.
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