If you're not always at the location to receive a business shipment, you can let us know about your delivery preferences with an authorization form which you can request from our driver or customer service department. We offer the following options:
Agreed Place
Are you not always present but still want us to leave deliveries at your address? Then choose an Agreed Place. If you're not home, the delivery driver will leave your shipments at this location and take a photo as proof. For more information on setting up an Agreed Place and the terms and conditions, please check our FAQ.
Delivery at the neighbors
If your business is closed, or if there's not always someone at the location, you can authorize us to deliver your shipments to your neighbors. You will find a card in your mailbox with the recipient's name and house number.
Notification of business hours
If your business is closed on certain days as standard, let us know and we'll always deliver the following workday.
If consumers are not at home when we deliver, we'll always leave a card informing the recipient how to plan in the next delivery moment. Read more about our delivery options.