Traditionally, the industrial and construction sector has been a B2B market, just like that of DHL eCommerce. But both worlds are changing dramatically. I am of course referring to the shift from B2B towards consumers and freelancers: new markets that offer producers, suppliers and end users powerful opportunities – if you do it right.
CONSUMER MARKET UP FOR GRABS
Sockets? Nowadays, he just searches for a handyman on the internet. Then it can end up at a hardware store. Or at a producer. If it has a webshop, that is. This is how the connection with consumer and self-employed person is established. This connection requires a new kind of customer approach, because yes, small customers demand a different kind of attention than the big boys. In short: enough opportunities, within the Netherlands and across the border. With our knowledge of B2B e-commerce, we help you to hook up.
A DIFFERENT SPORT
Online consumers are pretty spoiled. Because of the generous delivery options they know from large webshops, for example. If you do not respond sufficiently to their wishes, they will walk or click to the competitor. And self-employed people? They want to receive their belongings on the construction site or pick them up outside working hours. Can you please take care of it for us?
To serve these new markets, you need a logistics partner. One that can read and write with your target group. Thanks to our enormous network and specialist sector knowledge, DHL eCommerce is the party for this. We connect you to the private market in no time. For example, by setting up smart delivery options for your webshop. This way, consumers can receive your products wherever and whenever they want, without it making you more hassle.
A MULTITUDE OF CUSTOMERS, BUT SIMPLICITY FOR YOU
Due to the different needs of business and private recipients, your logistics operation could become quite complex. Don't panic: we'll make sure it stays simple. When we pick up packages and pallets from you, we take everything with us at once. In addition, we deliver to both business addresses and households, and take everyone's preferences into account. For example, self-employed people and consumers can simply pick up their shipments outside working hours at our self-service parcel machines or DHL ServicePoints.
WANT TO KNOW MORE?
Industry and construction are in full swing. As an innovator in logistics, we are coming up with ever smarter and more efficient ways to be an extension of our customers – at the lowest cost and with the highest reliability. Fancy a cup of coffee? Send me an invite via LinkedIn, and we will discuss the possibilities for your company together!
